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+44 (0) 1953 888811  sales@hoodjeans.co.uk

Hood Jeans Terms and Conditions

About Us

This web site is owned and operated by Hood Jeans who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Hood Jeans
PO Box 97 Norwich NR16 2FD United Kingdom
Phone: 01953 888811
Email: sales [at] hoodjeans [dot] co [dot] uk
GB637995868

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Disclaimer

No body armour or Jeans can protect the user from all foreseeable impacts or abrasions. Hood Jeans shall not be liable for injury, loss or damage resulting directly or indirectly, from their use.

Delivery Schedule

UK Delivery – Allow 7 working days
EU Delivery – Allow 10 working days
Rest of World Delivery – Allow 10 working days

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is included in the price of the goods and the shipping.

For orders outside the UK and the EU, International taxes and duties are included and will be paid by Hood Jeans directly. Additional fees or levies may apply according to local legislation and customers are advised to check these details before placing an order.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01953 888811 (International +44 01953 888811) or fax us on or write to us at PO Box 97 Banham Norwich NR16 2FD United Kingdom

Privacy Policy

Hood Jeans do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

I just wanted to give a little feedback regarding my K7 jeans men’s blue denim. They’ve arrived yesterday morning and

I just wanted to let you know that I received my K7 Hood Jeans, along with the D30 hip and

G’day. I live in Adelaide, South Australia. I am literally gob smacked! I ordered 2 pairs of your magnificently fitting

Today I have received the order and the jeans are...... fantastic! Purchasing online for the first time from an unknown

I was in a fairly serious motorbike accident on Thursday where a car pulled out on me at the last

Hi, I just wanted to thank you for making such an excellent product. This week I crashed losing the front

In June 2017 I toured Northern Italy on a Lambretta for three weeks. On the way home the scooter had

Hi - just wanted to say how pleased I am with the Cargo Jeans in black D30 armour. I bought

Thank you to Hood jeans! You literally saved my skin! Not a scratch!

I have been looking for a pair of riding jeans & had read a ton of blogs and biker mag

I visited you and bought a pair of jeans back in May. I just wanted you to know that while

Just wanted to say a big thanks for the K7's, delivered yesterday - 7 days to regional South Australia is

I crash tested my HOOD JEANS whilst trying to learn to wheelie. Obviously we were practising on private land, with

I’ve been wearing my Hood Jeans since 2007. Last autumn I put them to the ultimate test when a stolen

Just a quick email to say thank you for the quality of the jeans. I had a 40 mph fall

Great buying experience! I am very pleased with the product received and the speedy delivery. This is my second pair

The Jeans arrived yesterday and I cannot thank you enough. They fit like real jeans unlike some of your competitors. I am

Just a short mail to say how impressed I am with the cargo jean my wife purchased recently for me

I bought a pair of Hood Jeans this year. I did always feel comfortable but in the back of my

Just received my K7 Jeans. What can I say? Wonderful Jeans can compete with any number of premium jeans brands. It

My K7 Jeans stood up to a 60mph slide; part of which had a 200kg bike on top of them

Subject to our recent telephone conversation concerning the high speed accident I had whilst wearing my Hood jeans. As you

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